Maybe the best way to learn how to lead GenYers and manage online communities is to adopt lessons from highly-effective guild leaders who lead virtual teams on the popular “World of Warcraft,” a massively multiplayer role-playing game (MMORG). (More than 14 million people a month play this game, with an average age of 26.)
These guild leaders have to lead people who they’ve never met, who they know only by screen names, who “work” all hours of the day and night, and are a diverse bunch, in age, education, culture and ethnicity. Inevitably successful guild leaders also have to negotiate mergers with other guilds, involving egos, organization, and money, though it’s virtual.
Talk with anyone who’s been a member of a great World of Warcraft guild, and they’ll probably tell you stories about how much they admire their guild leader. Just like you hope people at work will think of their managers. Or customers and employees collaborating in an online community will say of the community manager.
A business student in California felt that the management skills he had learned form being a guild leader was so valuable that he listed them on his resume, though he admits that some of his friends and co-workers thought he was insane for doing so. Not me. Consider what he wrote:
LEADERSHIP: Leader of guild of over 70 members in the computer game World of Warcraft
● Led raid group of 40 members to dungeon fights against bosses – a high communication group activity – four times weekly.
● Handled logistics, politics, accounting, and recruiting in running a large end-game guild. Delegated duties to eight officers. Co-authored internal guild rules.
● Published a 20 page comprehensive economic and political file on the methodology of loot distribution to the Warcraft public, receiving over 80,000 views.
● Created a strategy guide web page which generated over 150,000 unique visitors in one year.
As online communities become more and more popular as a way for teams to collaborate, experienced community managers are in short supply. But maybe companies are looking for people in all the wrong places. Maybe having Guild Leadership experience on a resume is relevant.
Leading virtual teams: lessons from a guild leader
Here are some tips from a guild leader. You can find the full lessons here at the World of Warcraft site.
- Create rules: Come up with a list of rules for your guild. Make them available to your guild mates via a web page, if possible, or you can pass them out via email. Many common problems can be solved by coming up with rules and making sure everyone is aware of them.
- Select good officers: Select good co-leaders for your guild. These players need to be able to control the guild while you’re not around. For the best results you need people who can lead and arbitrate disputes.
- Reward good behavior: Reward good behavior in your guild by increased power. You can create special ranks for your guild that players can earn through whatever deeds you deem necessary
- Punish bad behavior: You can punish bad behavior in your guild by having a leader talk to the person causing trouble. Remember that a threat to remove them from the guild is always a good way to improve their behavior. Another option is to create special ranks in your guild that are identified as punishment.
- Item disputes: Sometimes players get greedy and fight over the same item in a party if they both want the item. Create rules, and make them public as to how guild members should respond to this situation.
- Guild events: Guild members enjoy planned events. Notify members ahead of time when an event is going to happen, and make sure you have strong leaders to run the event.
- Recruits: Start out recruits on temporary member or recruit status. Take them on raids and see how they do. If they do well, invite or promote them to full membership. If they don’t do well, say it didn’t work out (but remember to be nice!) and send them packing.
- Trust: It’s very important that you be able to trust your guild members. If they do something that shows they are not trustworthy, you may want to remove them from the guild.
Management skills are changing, and perhaps the lessons for how to change can be found from an unlikely source of gamers. Thoughts?

