Putting social media to work: Publicity Club workshop

Here’s the presentation from last night’s workshop at the Publicity Club of New England in Boston. Great group and lots of fun doing conversational writing and community building workshops. Creativity is everywhere; we just have to ask new questions and collaborate in new ways to get at it.

8 ways to "social mediafy" marketing, PR campaigns

Creating marketing and public relations campaigns within a social media context requires some new steps– and greater attention to steps that hopefully have always been considered.

Here are eight ideas to “social mediafy” your campaigns.

1. Know what’s relevant and current: First, know what your audience cares about. What issues, topics, ideas are front of mind.  Not what your company wants to talk about, which is usually your own products and service features/functions (boring), but what people are already concerned about and interested in. Do this by analyzing the digital ecosystem for your category — blogs, tweets, news articles, YouTube videos,  Digg posts/rankings, Google searches, etc. What’s most popular, triggers the most responses?  If you have a corporate blog or a customer forum — what are the most popular topics?

2. What’s the business goal: Before doing anything, clearly understand the intention of the campaign. Is it to develop preference for your brand vs. another? Change a perception about your company? Make people more aware of the company’s expertise in a particular area? Help people understand an issue that is an obstacle to sales? Generate leads? Make your brand more likable?  The more specific you can be, the more effective your program will be — and the easier it will be to measure it.  I see far too little time spent on this important step. “General Awareness” is too superficial — nor does it guide how to execute.

3. Formulate a provocative point of view: What’s your take on a topic of current interest to your audience — and how does your point of view connect with your goal? Make the point of view is fresh, thought-provoking and even provocative.  As word of mouth author Emmanuel Rosen points out in an interview with Sean Moffit of BuzzCanuck, one of the worst practices in marketing is having nothing interesting to say. My research has found that there are nine themes that people like to talk about; here’s more on “The Nine Best Story Lines for Marketing” from Guy Kawasaki’s blog.  My favorite is taking a contrarian or counterintuitive view. Done right, this approach creates interest, debate and longevity — and can help address a number of goals.

4. Put that point of view together in a shareable form: Take your point of view and develop it in a form (or multiple forms) that people can easily share with other people — eBooks, videos, ChangeThis manifestos, blog posts, presentations, white papers. And put those not just on your own site but where people are browsing — YouTube, SlideShare, Delicious, etc.  Some recent examples of content easy to share: Disney Park’s “make your own personalized video,” which you can then share with friends. IBM’s “Art of the Sale” mainframe videos by Tim Washer. And a great white paper, “EMC/One: A Journey in Social Media” by Chuck Hollis. Having some thing makes it easier to share. Of course, it needs to be interesting enough that you want to share it with your colleagues and friends.

5. Get your views out into the ecosystem: Now stir things up and let people know about your point of view– and where they can go to learn more.  Use Twitter, Facebook, blogger outreach, Slideshare.net, YouTube, Digg, Sumbleupon and all the many, many other places out there.

6. Stay in the conversation: As people start talking about the topic, stay in the conversation, adding new perspectives, answering questions, providing other people/places about the issue. Set up Google alerts at a minimum to keep up with the conversation and post responses to what;s being said. The days of dropping a press release, talking to some media, and calling it a campaign are over.

7. Repackage: Take the highlights of what ensued and repackage them to further achieve your goals — use for customer newsletters, sales presentations, management reports, in employee communities/Intranets.

8. Measure what sticks: Lastly, learn from all the issues you initiate. Which garnered the most interest — and why? What fell flat? Was it the topic — or was it the execution. This execute-and-measure-and-learn is the only way to find what works for your audience — and is an ongoing education for you.

Stupid press release tricks

I’m getting mighty tired of hearing executives demanding press releases for every little thing, turning smart PR organizations into press release factories with little strategic value.

What gives?   I recently heard that one CEO demanded at least 40 press releases a quarter be posted on the company’s news page to impress potential shareholders. (Are investors so dumb as to make decisions on the number of press releases? Seems so 1999 to me.)  Another PR group said that the product marketing people had a press release quota as part of their performance evaluation. So whether a product was newsworthy or not, the product marketing people hounded PR for their precious releases.

Then I see a silly release that SAP put out last week claiming that customers were migrating from their competitor Infor to SAP. The release is so full of jargon and marketing speak that’s it’s almost a parody of bad PR.

The really funny part was that I was with Infor folks last week in Europe. When they read the release they laughed (and posted this blog response)  because the customers and partners that SAP cited as moving from Infor to SAP  did so many moons ago for reasons that certainly wouldn’t be press release-worthy.   So much for any “news” in this release.

My guess is that some SAP marketing or sales manager thought it a good idea  to do a “momentum release” that they could give their sales reps who are competing in deals with Infor. In other words, press release as sales tool.

If PR gets no respect these days, it’s because too many people mistakenly think that press releases have some magical powers that will cure all types of business issues. If only.

Full disclosure: I’ve worked with SAP and am doing work for Infor. These views are part of my usual rants on dumb company marketing and PR stories.

Succeeding with PR requires social media

Francois Gossieaux has a good post why social media needs to be a big part of any public relations strategy today. Two interesting stats he cites:

  • 84% of journalists say they would or already have used blogs as primary or secondary sources.
  • 54% of journalists report to get their story ideas from blogs, 51% from RSS feeds

Reporters aren’t opening most emails from PR people or agencies unless they have a really good relationship with them. Forget phone calls. But do remember a blog helps you get good ideas direct to people in your market — and is the new source for journalists.

(Note: Recently reporters from The Wall St. Journal, The Baltimore Sun, Business Week, and The Chicago Tribune have called me based on one of my blog posts. I’m witnessing what Francois writes about.)

What’s commoditizing PR agencies

Sun Microsystems’ use of dynamic bidding as one element of its recent
agency search process has put the PR agency industry in a tizzy.

PR Week just published an article, “Dynamic Bidding: PR’s race for respect heads south with dynamic bidding,” where
PR agency heads bemoan the involvement of procurement in the agency
selection process and say it will commoditize the industry.

“As
more companies like Sun turn to dynamic bidding during agency reviews,
many PR pros argue that the process turns the industry into a
commodity,” reported Andrew Gordon in the May 2 issue.

Oh,
puhlease…procurement’s involvement can’t turn you into a commodity. But
there is something that can – and has for many pr agencies. Here’s my
letter to the editor about the topic.

To: Letters Editor, PR Week

As
the firm that managed the Sun agency review, I must say that PR
agencies should be worried about being seen as commodities – but not
because of dynamic bidding, as Andrew Gordon’s May 2 article contends.

A
major obstacle for public relations agencies is their own marketing and
business models. If you line up most agencies’ value propositions,
marketing materials, staffing approaches, and services, it’s difficult
to distinguish how they differ. As brands become more similar, purchase
decisions become more heavily weighted toward low price – and this fact
applies to all business categories whether it’s office supplies or
public relations services.

When internal PR execs understand the
differentiated business value an agency can provide, they will go to
bat with procurement to make sure that the agency is hired – regardless
of cost. In absence of understanding that value, all bets are off.

A
case in point: the agencies Sun selected (Bite, MWW) had especially
clear and unique value propositions that made the hiring decision easy
and defensible – even though these agencies were not the lowest bidders.

Lois Kelly
Partner, Foghound
Providence, RI