Context is everything

It’ no surprise that the diverse plays that were awarded Tony awards last night all share one thing: a context that people today can relate to. In accepting the award for best musical revival for “Hair,” Oskar Eustis, the N.Y. Public Theater’s creative director, summed it up:

“If the theater is going to matter, it has to talk about things that matter to the people.”

Whether marketing art or widgets, the need for context and relevancy is huge, but often overlooked. On Friday a firm called me to discuss their marketing needs.  As they explained their business, I realized that what they do is in the collaborative innovation and enterprise 2.0 space, concepts they were aware of but hadn’t really given much thought to.

Because the firm isn’t marketing within the context of today’s corporate decision makers, their sales and marketing messages just aren’t resonating. Nor are they in the right marketing conversations that can result in leads, nor are they getting invited into big deals for which they’re qualified.

For people to find your company and consider your services, you need to market within their context.  Of course, this isn’t essential, but you’ll spend far more on marketing and sales if you try to create a new category or context of understanding.

Ogilvy's Mike Hemingway on brand communications

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Speaking at the BRITE 08? branding/innovation/technology conference last Friday Mike Hemingway, global managing director, Ogilvy & Mather Worldwide, offered these insights:

  • Everything a brand communicates to its customers should be personal and important.
  • The future of marketing is not just offering value to customers, but offering values.
  • The Web is today’s mass media. Advertising and public relations are the accelerators to use to get people to the Web.
  • A brand is like a country. Make it a place where people want to be and go to.

SAP's CMO on branding success

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SAP’s CMO Marty Homlish, recipient of the BRITE “Big Thinker” award last week, shared his views on what it takes to build a great brand:

  1. Tell the truth about the value of the brand to customers
  2. Be relevant
  3. Be believable
  4. Exceed expectations

5.?? ?Keep your promises

What’s ahead? Homlish thinks the future of branding is the convergence of product, brand and customer experience.

Bose Music Monitor "warning"

The people at Bose must know that people trust other people far more than a manufacturer.? So in its ads for its new Bose Computer MusicMonitor Bose does something very clever that disarms and earns credibility.? Before listing the product benefits the ad uses a “warning.”

BEWARE THIS IS THE MANUFACTURER TALKING!

Then, rather than the usual “benefit” copy, the ad lists four things that Bose believes, e.g. “We believe that the Computer MusicMonitor also comes the closest to our goal that sound is meant to be heard and not seen.”? Another clever tactic as people gravitate to beliefs and points of view.

 

Best Super Bowl Ad: Hank the Clydesdale

This Anheuser-Busch ad got a bigs thumbs up last night when it aired on the Super Bowl. Hank, the Clydesdale, doesn’t make the cut to pull the Budweiser wagon. His friend, a Dalmatian dog, steps in and trains the dejected Hank so he can win the following year.This spot wins because it’s aspirational and affirms the? American values of friendship, discipline, and never-say-no.? The music from “Rocky” puts it over the top.

When looking to connect with audiences aspirational themes always win. One reason Obama is neck-in-neck with Cliinton is his how he so expertly uses aspirational messages to connect with voters.