Odd CEO behavior

This week Beth Israel Deaconess CEO Paul Levy did something unusual for a CEO. When faced with layoffs he asked his employees for ideas on what the hospital could do to protect lower wage earning employees– the hard working transporters, food service workers, housekeepers.

That’s right, asked an auditorium full of employees for their ideas. Talk about respecting your people and valuing their counsel.

And, boy, did he get ideas.  A floor or nurses unanimously volunteered to give up their pay raise. A finance guy suggested working a day less a week. The ideas kept coming after the meeting — almost 100 emails an hour to the CEO.

Boston Globe columnist Kevin Cullen wrote a beautiful column today about Levy’s bold leadership step, “A head with a heart.” Don’t miss it. Levy is an example of leadership for a new era, where CEOs trust, embrace and collaborate with employees to together do what’s best for all. Where participation creates solutions far more creative and accepting than those in the old command-and-control model.

“Paul Levy is trying something revolutionary, radical, maybe even impossible. He is trying to convince the people who work for him that the E in CEO can sometimes stand for empathy.”

A hospital CEO's contrarian point of view

Nothing gets people talking (and thinking) like a contrarian or counterintuitive point of view. A good example can be seen in a post today over at the Running a Hospital blog by Paul Levy, CEO of Beth Israel Deaconess Medical Center in Boston. There’s a local hospital in financial trouble that none of the Boston-area hospital groups have the money to acquire and fix. Levy suggests an alternative — that the Service Employees International Union take over the hospital as they have a strong interest in hospital management and lots of cash.

“So why not approach SEIU with a proposal to have the union purchase, own and operate Carney Hospital? Let the union show how it can handle the full panoply of issues of running a hospital and demonstrate how it can profitably operate a neighborhood facility without the kind of state aid that has been pouring into Carney for all these years. Let the union negotiate contracts with the insurance companies, encourage access for low-income patients, maintain high regulatory standards for patient care, and do all the other things required of hospital management, while, of course, providing excellent working conditions for staff members and physicians.”

An innovative idea or a friendly smack at the unions who so often complain about how hospitals are managed? Hard to say, but Paul’s post will certainly be the topic of conversations in the Boston healthcare community this weekend. And there’s nothing healthier for any industry than frank, open conversations about contrarian ideas. That’s where change so often begins.

Thanks to Howard Kain, managing principal of the healthcare group at PNC for turning me on to Running a Hospital, a great example of CEO blogging — and in a highly-regulated, conservative industry like hospital management no less!