Letting go: goodbye to Beeline Labs

I’m participating in a 31-day blogging challenge called reverb10, responding to writing prompts that are designed to elicit reflections on 2010, and hopes for 2011. You can find out more about it here.

Today’s challenge: Let go. What (or whom) did you let go of this year? Why?

This year I got clear on my professional passions, even having the courage to call my professional skills gifts that shouldn’t be overlooked.

With this clarity came the realization that I had to let go of my  Beeline Labs business partners, the incredibly talented Hylton Jolliffe and Francois Gossieaux. And I had to walk away from Beeline Labs, a two year-old marketing innovation firm, which had earned a good reputation, especially in the area of social business strategy.

It was hard to walk away. But I felt staying would be unfair to me and to my friends/partners. Emotions are contagious. When passions are misaligned, people get cranky and disengaged. And this feeling spreads to team members and sometimes even clients.

So we split, and in doing so I let go of all the pressures and responsibilities of growing and managing a firm. Scaling big wasn’t a meaningful enough goal for me. I threw away the desire  to be well known in marketing circles. I  threw the concept of “personal branding” out the window and into my pond.

I stopped listening to people who advised me to write another book, get back on the speaking circuit, stay focused on social media because now’s the time to make some serious money, build a firm with equity and shoot to be acquired. I let go of worrying about how to “position” myself and instead thought more about how to provide more value to my clients. I let go of forecasting and calculating how the work I love will result in financial gain.

I feel much lighter, almost like I could fly.

Burn down the obstacles

There’s one big thing holding companies back from innovation, growth, attracting and keeping amazing talent, realizing the possibilities of emerging trends like social media: obstacles. (aka fears)

Reflecting on some recent experiences I see it everywhere.

  • I spoke with a small group of Fortune 500 executives about social media and they zeroed in on what don’t like about social media: losing control.
  • A group of brilliant IP attorneys got really involved in a session about conversational marketing, but suggested I spend much more time on one particular slide: overcoming obstacles.
  • A workshop for a Fortune 50 company resulted in a powerful point of view that management, sales and marketing collaboratively created –and loved– but a then decided to stay with a safe, bland message platform. Why? The official reason was “internal politics;” the real reason was fear to have a point of view so different and evocative from the industry norms.
  • A pharmaceutical company hired actors to pose as customers because they feared what real customers might say to their employees.

Going to fear school

Every year I do one big thing for my own professional development. There’s only one criteria: it needs to scare me, shake me out of my comfort zone so I really learn something.

This week I’m taking a workshop on how to design and develop transformational workshops at Kripalu. I’m the only business person among medical professors and educational activists, healers and shamans, ministers and coaches. Dropping into this touchy-feely environment where people chant in the morning instead of firing up PowerPoint made me feel very, very uncomfortable — so much so initially that I wondered whether I could learn anything at all. My own obstacles and judgments kept whispering in my ear, “Get in the car and get out of Yogi Dodge.”

Then in a session called “Going Beyond What Usually Stops Us,” David Silberkleit led us through an exercise where we had to articulate those obstacles (and the fears lurking behind them) that stop us from pushing forward to accomplish more, reach higher, take risks. Unarticulated fears/obstacles are what usually stops people. Acknowledge the obstacles, then you can go forward faster. (And David should know; he acknowledged his professional obstacles and walked away a sizable family business and inheritance — Archie Comics.)

During the program I thought about how thrilling social media is, opening up new business models, changing product development, innovation, customers service, CRM, marketing, public relations and leadership communications. Yet for so many companies and people the first step in realizing the possibilities will be acknowledging the very real obstacles of social media: eliminating job types and functions, reallocating budgets, losing control, lacking new skills, feeling irrelevant. I’m sure you can add more as there are many.

Mindset vs. toolset, human change vs. program change

Just as social media is a mind set as much as a tool set, success will require human change as much as functional and program change.

Just as we marketers know strategy and creativity, so we will need to learn how to guide our organizations through tremendous behavioral change.

So for my final project tomorrow morning I’m trying out a new workshop: “Burn Down the Obstacles.”

Oh yeah.

PS — warmest thanks to teachers Ken Nelson and Lesli Lang and my brilliant fellow workshop participants for teaching more in a week than I’d learn in a year of business conferences.