Auto marketing messages as weak as their business

Why do some advertisers treat people as if we had no brains?  One example of misplaced messaging is GM and Chrysler’s recent ads assuring people people about their business. Duh! You have to live in a cave to not know that these companies are in big trouble. Plus, don’t we all realize that “employee pricing” is a joke; it’s code for “we have a lot of inventory to move so we’re really cutting prices.”

This new Chrysler “assurance” spot even goes so far to end with this tag line: “At Chrylser the future is not only bright it’s electric.”  Oh puleeeze. We know you’re future isn’t bright, even with Fiat.


Ad Age’s Jonah Bloom wrote a great editorial on how these auto companies are mis-spendng millions on the wrong message.

Ads for assurance programs may seem soothing and may even increase foot traffic to some degree, but they strike us as pointless and the consumer as completely out of touch with reality. For instance, how can Saturn promise to make your car payments for up to four months when the brand itself is slated for disposal?…So however well those ads may be executed…they ring false.”

Bloom suggests, instead that these auto makers promote “deals of a lifetime” and use plain English to do so.

Excellent advice.

Another communications misstep from Chrysler’s Nardelli

Chrysler CEO Bob Nardelli ‘s poor communications judgment and skills hurt Home Depot’s reputation. But communications still doesn’t seem to be a priority for him. Rather than having corporate communications report to him, last month he put the organization under the human resources department, and the VP of communications resigned. ( I don’t blame him.)

This move signals that Nardelli doesn’t value communications — or thinks that he knows enough not to need a direct report in that function. Leadership is communications. Inspiring employees to act on ideas. Instilling confidence in partners. Building trust with the media and customers. Listening to disgruntled employees dealers and customers to get to root causes.

As Chrysler tries to make a comeback communication — not advertising — will be crucial. Methinks Nardelli is living in a bubble and when the bubble bursts he will again have egg all over his face.

Nardelli’s first misstep at Chrysler

Cerberus announced today that former GE and Home Depot executive Bob Nardelli is taking over as CEO of Chrysler. And today the executive known for his arrogance and lack of effective leadership communications skills made his first misstep as CEO.

There’s a two-page Chrysler advertising spread in today’s Wall St. Journal proclaiming “The New Chrysler: GET READY FOR THE NEXT HUNDRED YEARS.” Gee, Bob, most new CEOs have a 100-day plan, but a 100-year plan? You’ve already been able to consult and collaborate with Chrylser employees, union officials, and partners and figure out the next 100 years? Puh-leeze. This is a stupid way to start and doesn’t help you overcome the credibility and arrogance problems that clouded your departure from Home Depot. Pull the ads before you have mud on your face.

What’s almost as dumb is what the ad says.

“A NEW ERA BEGINS WITH THE NEW CHRYSLER. Now, that sounds like the kind of news that would only pique the interest of the people on Wall Street, but we believe it’s going to be more important to the folks on Main Street. In short, it means that the New Chrysler is something of a rarity in today’s automotive world: a company that’s capable of quickly responding to the needs of customers. The fact is, we’ve always strived to be the most customer-focused car company on the planet.”

Maybe Bob, with his $200 million Home Depot severance package, has never bought a Toyota and Honda and experienced great customer service.

But I digress. The point is that when a CEO has credibility issues his communications advisers should help him or her not step back into them. Before there can be a new Chrysler there needs to be a new Nardelli who can earn the respect and trust of his new team.