Comments on: Citizens Bank customer service: 2 days to answer email? http://www.foghound.com/blog/2008/07/22/citizens-bank-customer-service-2-days-to-answer-email/ Uncovering possibilities, purpose, passion for leadership, marketing, sales Thu, 26 Jan 2012 08:11:23 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Mac McIntosh http://www.foghound.com/blog/2008/07/22/citizens-bank-customer-service-2-days-to-answer-email/comment-page-1/#comment-606 Mac McIntosh Fri, 22 Aug 2008 21:27:44 +0000 http://www.foghound.com/284/#comment-606 Lois, Some companies don't get it. Citizens Bank is one of them. When I lost my ATM card it took 4 rounds and nearly 60 days to get an ATM card that works in my hands. Not to mention a "rush charge" for getting it (third attempt) to me in 5-6 days instead of two weeks, then having to fight (on principal) to get the charge removed. And it was such a nice feeling when the drive-up teller pulled her shade and called it a day as I was pulling up after waiting in line for 10 minutes. Good thing for Citizens Bank that it is such a hassle to change banks. Otherwise I'd be banking elsewhere by now. Warm regards, Mac Lois,

Some companies don’t get it. Citizens Bank is one of them.

When I lost my ATM card it took 4 rounds and nearly 60 days to get an ATM card that works in my hands. Not to mention a “rush charge” for getting it (third attempt) to me in 5-6 days instead of two weeks, then having to fight (on principal) to get the charge removed.

And it was such a nice feeling when the drive-up teller pulled her shade and called it a day as I was pulling up after waiting in line for 10 minutes.

Good thing for Citizens Bank that it is such a hassle to change banks. Otherwise I’d be banking elsewhere by now.

Warm regards,
Mac

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