As part of my research into trying to understand the elements of effective conversations for a book I’m writing, I wrote to Robin Young, host of WBUR-FM’s “Here & Now” program out of Boston and a former ABC correspondent and subsitute host for NBC’s “Today” show.
What five things make for an interesting conversation?
- listening.
- really, listening.
- after you’ve listened, asking questions relative to what you heard when you listened.
- then, listen to the answer.
- and…followup with another question, to make sure you heard correctly what the speaker was saying.
- then .. listen some more.
Best,
Robin
Good advice for we marketers, who tend to talk more than listen.